1. Agreement
These terms are an agreement between you (the "merchant") and Sonex LLC ("we", "us"). By installing or using Scale: ChatGPT Ads Pixel (the "App"), you accept them. If you install the App on behalf of a business, you confirm that you can bind that business.
2. The service
The App installs a tracking pixel on your Shopify store and sends conversion events (page views, product views, add to cart, checkout started, and orders) to your own OpenAI Ads account through the OpenAI Conversions API. It also shows you reports about those events inside your Shopify admin.
3. Your account and credentials
- You need a Shopify store and your own OpenAI Ads account. You provide the OpenAI Pixel ID and a Conversions API key.
- You are responsible for the credentials you enter. You can delete the key in OpenAI Ads and in the App at any time. We store the key encrypted.
- We are not responsible for your OpenAI Ads account, campaigns, or spend.
4. Your responsibilities
- Use the App lawfully and follow the terms of Shopify and OpenAI that apply to you.
- Give your customers any privacy notices, and obtain any consent, that the law requires for your store and your advertising. The App loads only when the visitor's choices in Shopify's customer privacy settings allow it, but the legal notices of your store remain your responsibility.
- Do not use the App to send data you are not allowed to send.
5. Data processing terms
For personal data about your customers and store visitors, we act as your processor and you are the controller. This section forms the data processing agreement between us, and applies when you install the App.
- Instructions and purpose. We process the data only to provide the service described above: delivering events to your OpenAI Ads account and showing you reports. We do not sell it or use it for our own advertising.
- Types of data. Page addresses, product and order details, order totals, IP address and browser user agent, an OpenAI click identifier when present, and hashed (SHA-256) email addresses and phone numbers.
- Confidentiality and security. Access is limited to the people who need it. Connections use HTTPS, API keys are encrypted, and each store's pixel requests are signed. See our Privacy Policy for details.
- Sub-processors. Our hosting provider (Railway, United States) and, as the recipient you choose, OpenAI. Shopify operates the platform.
- Incidents. If we become aware of a security incident that affects your data, we will tell you without undue delay and give you the information we have.
- Assistance. We act on the data request and erasure notices Shopify sends, and help you answer requests from your customers.
- Retention and deletion. Event records are deleted automatically after 90 days. When you uninstall the App, tracking stops and the stored API key is deleted; after Shopify's shop erasure notice, we delete the remaining data for your store.
6. Plans and fees
The App has a free plan (up to 50,000 events per month) and a paid Pro plan (up to 1,000,000 events per month, with OpenAI Ads attribution, ad spend and ROAS, and a data quality score). Prices, billing periods, and any free trial are shown in the Shopify App Store listing and are charged through Shopify. Events continue to be delivered up to twice your monthly limit; beyond that, we may stop recording events until the next month or until you change plan.
7. Availability and third parties
We work to keep the service running, but we do not promise uninterrupted service. The App depends on Shopify, OpenAI, and our hosting provider, and we are not responsible for their outages, changes, or decisions.
8. No guarantee of results
Measurement depends on browsers, ad blockers, customer consent choices, and what OpenAI accepts. We do not guarantee that every event will be recorded or attributed, or that your advertising will perform in any way.
9. Liability
The App is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses, lost profits, or lost data, and our total liability for any claim is limited to the amount you paid us for the App in the 12 months before the claim.
10. Ending the agreement
You can stop at any time by uninstalling the App. We may suspend or end access if you break these terms or use the App in a way that creates risk for others.
11. Changes
We may update these terms. The date at the top shows the latest version. If you keep using the App after a change, you accept the new terms.
12. Governing law
These terms are governed by the laws of the jurisdiction in which Sonex LLC is organized, without regard to conflict-of-law rules.
13. Contact
Sonex LLC – supportscale@gmail.com