Where do I find my Pixel ID?
In OpenAI Ads Manager, click Conversions in the left menu, then Create → Data Source. Your Pixel ID is shown under "Set up your data source", with a copy icon next to it. If you already created one, it is on the Data Source tab under its name.
Where do I find my Conversions API key?
In OpenAI Ads Manager, click Conversions in the left menu, then the key icon at the top right and create a key. Copy it right away: it is shown only once. If you lost an old key, create a new one.
Do I need to edit my theme or add code?
No. The pixel is a Shopify web pixel, installed and updated by the app. Nothing is added to your theme.
No events are showing up. What should I check?
Check that tracking is on, then visit your storefront in a new tab and accept cookies. Events can take a few seconds to appear. If your store has a password page, enter it first. The guided Setup page shows what is missing.
Why are some visitors not tracked?
Customers who decline tracking in your store's cookie banner are not tracked, and some ad blockers can stop browser events. This is expected.
Why are my orders not linked to an ad?
An order is linked to OpenAI Ads when the visitor arrived through an ad link that carries the OpenAI click identifier during the same visit. Other orders are still tracked, but not attributed to an ad.
What does Pro add and how much does it cost?
Pro adds revenue and orders from OpenAI Ads, top products, ad spend, ROAS, a data quality score and up to 1,000,000 events per month. It costs $19 per month or $190 per year, with a 7-day free trial. Free includes up to 50,000 events per month.
What happens when I pass my event limit?
Events keep being delivered up to twice your monthly limit. You will see a warning in the app at 80% and at 100%. The count restarts every month.
How do I upgrade, downgrade or cancel?
In your Shopify admin, open Settings → Apps → Scale: ChatGPT Ads Pixel and choose a plan, or use the Upgrade button inside the app.
Where do I create the advertiser key?
In OpenAI Ads Manager, open Settings and find API Keys, then click Create New Key. You need the Admin role on the ad account. Copy the key right away: it is shown only once. It is different from the Conversions API key and from your platform.openai.com key.
Why does ROAS show a dash?
ROAS appears once OpenAI Ads reports some spend for the period. If your campaigns have not spent budget yet, the app shows ad spend 0 and a short note.
Is customer data safe?
Emails and phone numbers are hashed before they are stored or sent. Your API keys are encrypted. Event records are deleted after 90 days.
What happens when I uninstall the app?
Tracking stops immediately, the stored API keys are deleted and the remaining data is erased after Shopify's shop erasure notice.
Still need help?
Write to supportscale@gmail.com with your store address. We aim to reply within 2 business days.